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How does the e-RUNNER order placement process work?

  1. Our best e-RUNNER model prices can be found in the APP. Select the options you'd like for your bike

2. Add to Cart and Proceed to Checkout

3. Payment (Choose your payment option). Don't forget, if you wish to pay in two installments of 50% each (with the balance due before we ship your bike), enter the coupon code "HalfPayment"

4. After payment, you will receive an automatic notification confirming the successful placement of your order

5. Within 24 hours, we will send an additional order confirmation to the email you provided, including complete specifications, extras, and any additional details

6. We begin constructing your bike. Once it's completed in accordance with the order confirmation, we will send you a test video featuring the bike, showcasing its unique motor number and the branding on the motor

7. If you have paid in full, we will arrange delivery once you've reviewed the video. If you have paid only half (50%), we will send you an invoice for the remaining balance, and once the payment is received, we will proceed to send you the bike

8. The next step involves sending you the WayBill tracking number, which will allow you to check the estimated time of arrival (ETA) of your delivery. For orders within the United States, we will also supply an additional domestic tracking number (issued after the shipment arrives in the US)

9. After receiving your bike, you can review all assembly instructions on our website under 'MANUALS' (verify based on the specifications of your bike)


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